Refund policy

Shop With Confidence

Your satisfaction matters to us. We want you to feel confident every time you shop with us, and if something isn't quite right with your order, our team is here to help.

We accept issue reports within 10 days of delivery and will review each case carefully to find the most appropriate solution.

Our Quality & Packaging Promise

We take pride in offering premium-quality jewelry made with carefully selected materials and attention to detail. Every item is inspected and carefully prepared before it leaves our facility.

We also take extra care when packaging your order to help ensure your jewelry arrives safe, secure, and ready to enjoy.

While we cannot control how a package is handled once it is in transit, we make every reasonable effort to ensure your order is properly protected throughout the shipping process.

If your item arrives damaged or there is a verified quality issue, please contact us within 10 days of delivery. We'll review the situation and work with you on an appropriate solution.

If Something Isn't Right

We gladly review claims involving:

Damaged items – Your item arrived damaged or was damaged during shipping.
Manufacturing defects – Your item has a verified defect that was present when received.
Wrong item sent – You received an item different from what you ordered.

If an issue is verified, you generally won't need to send the item back. We'll work with you to find a convenient resolution.

What About Personal Preferences?

We understand that sometimes circumstances change. Returns are not generally accepted for:

Change of mind
Wrong size or style ordered
An item not matching personal expectations
General dissatisfaction
An incorrect shipping address entered at checkout

However, we don't believe in leaving our customers without options.

Depending on the circumstances, our team may be able to offer a replacement, store credit, gift card for a future purchase, or another suitable solution on a case-by-case basis.

Refunds

While our preferred resolutions are replacement, store credit, or a gift card, a refund may be considered in certain circumstances at our discretion.

Refund eligibility and the amount refunded will depend on the specific circumstances of the order, the nature of the issue, and the information provided during our review.

Our goal is always to find a fair and reasonable solution for each situation.

How to Get Help

If there is an issue with your order, simply:

Take a few clear photos showing the issue.
Email us at support@eliandaiden.com.
Include your order number and a short description of what happened.
Contact us within 10 days of delivery.

That's it — our team will take it from there.

Our Review Process

Once we receive your request, we'll review the details and photos provided. If we need additional information to understand the situation, we'll let you know.

For verified issues, you generally won't need to return the item.

Depending on the circumstances, we may offer:

✦ Replacement

We'll arrange a replacement for the affected item when appropriate and available.

✦ Store Credit

Receive credit toward a future purchase and continue exploring the collection.

✦ Gift Card

Receive a gift card to use on a future order whenever you're ready.

✦ Refund

In certain circumstances, a refund may be considered following our review.

✦ Another Suitable Solution

Every situation is different, so we may provide another reasonable resolution based on the circumstances.

We reserve the right to determine the most appropriate resolution for each individual case.

A Simple Promise

We believe shopping for jewelry should feel exciting, easy, and worry-free.

From carefully selected materials and quality-focused preparation to secure packaging, we take every reasonable step to ensure your order reaches you in excellent condition.

If something does go wrong, reach out — we're here to help make it right.

Please do not send an item back unless our customer service team specifically asks you to do so. Unauthorized returns may not be accepted or processed.