Terms of service

Terms of Service

Welcome to Eli & Aiden. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your state or country of residence, or that you have permission from a parent or legal guardian to use this website.

We reserve the right to refuse service, cancel orders, or limit purchases at our discretion when necessary.

2. Products and Product Information

We make every effort to ensure that product descriptions, images, pricing, colors, sizes, and other information displayed on our website are accurate.

However, colors and product appearance may vary slightly depending on your device or screen settings.

We reserve the right to correct errors, update product information, or modify product availability at any time without prior notice.

3. Pricing and Payments

All prices displayed on our website are subject to change without notice.

You agree to provide accurate and complete billing and payment information when placing an order.

We reserve the right to cancel or refuse any order if we suspect fraudulent activity, unauthorized transactions, pricing errors, or other issues that may affect the legitimacy of the order.

4. Orders

Placing an order through our website does not guarantee that the order will be accepted.

We reserve the right to cancel or modify an order for reasons including, but not limited to:

Product availability
Pricing or listing errors
Incorrect customer information
Suspected fraudulent or unauthorized transactions
Shipping restrictions
Other circumstances that prevent us from fulfilling the order

If we cancel an order after payment has been received, any applicable refund will be processed to the original payment method.

5. Shipping

Orders are generally processed within 1–2 business days after payment is received.

For U.S. deliveries, the estimated shipping time is approximately 5–8 business days from the time the order is paid for.

These delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, customs, or other circumstances beyond our control.

Tracking information may take approximately 24–48 hours after fulfillment to begin showing movement in the carrier's system.

For additional information, please review our Shipping Policy.

6. Returns and Replacements

Our return and replacement procedures are described in our Return & Refund Policy.

Eligible issues may include damaged items, manufacturing defects, or incorrect items received.

Certain other return requests may be considered on a case-by-case basis and may qualify for replacement only.

Please contact our customer support team before sending any item back. Unauthorized returns may not be accepted.

7. Customer Information

You agree to provide accurate, current, and complete information when placing an order or contacting us.

You are responsible for ensuring that your shipping address, email address, payment information, and other order details are correct before completing your purchase.

We are not responsible for delivery issues caused by an incorrect or incomplete shipping address provided by the customer.

8. Intellectual Property

All content on this website, including text, graphics, logos, product images, designs, and other materials, is owned by or licensed to Eli & Aiden unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without our prior written permission.

9. Prohibited Uses

You agree not to use our website for unlawful purposes or in a way that could damage, disable, overburden, or interfere with the website or its services.

You may not attempt to gain unauthorized access to our website, accounts, systems, or databases.

10. Third-Party Services

Our website may use third-party services or applications to provide payment processing, shipping, analytics, advertising, or other functionality.

Third-party services may have their own terms and privacy policies, and your use of those services may be subject to their respective terms.

11. Limitation of Liability

To the extent permitted by applicable law, Eli & Aiden shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or purchase of our products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will become effective when posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with applicable laws. Any disputes will be handled in accordance with the applicable laws and regulations governing the transaction and the parties involved.